Technology is an important aspect of the tourism and travel sector, assisting businesses with day-to-day operations while also increasing the customer experience. As a result, it is critical that hotels, airlines, restaurants, and other businesses stay up with the newest technological advances in the travel sector. This is especially important in the COVID age, as consumer expectations are altering. You can learn more about some of these emerging technology developments in this article.
- Mobile technology. The mobile phone has evolved into a tour guide, travel agency, finest restaurant locator, map, and so on. It is there throughout the acquisition. In fact, TripAdvisor reports that 45% of consumers use their smartphone for everything related to their travels.
- Travel marketplace. Digitalizing the entire tourism offer is the first step in becoming a smart destination. A travel marketplace is a platform that gathers all the points of interest, tours, attractions, activities and experiences a destination has. The idea is to connect visitors directly with providers. It should offer a smooth user experience and allow direct bookings to services and attractions.
- Augmented reality. When seen through a certain device, such as a smartphone, this technology alters a person’s experience of their physical environment. Consider Pokémon Go – it employs augmented reality to deploy little monsters around the player that can only be viewed on the smartphone device. This technology has enormous promise for smart cities. They can utilize it to improve the experience of visitors when visiting a venue.