https://www.easygoband.com/blog/digitisation-and-sustainability-the-tourism-of-the-future/
Dredge, D., Phi, G., Mahadevan, R., Meehan, E. & Popescu, E.S. (2018) Digitalisation in Tourism: In-dept analysis of challenges and opportunities. Low Value procedure FRO-SME-17-C-091-A for Executive Agency for Small and Medium-sized Enterprises (EASME) Virtual Tourism Observatory. Aalborg University, Copenhagen.
To understand more how digitalisation will affect your staff and steps to take, read this study by the OECD (Organisation for Economic Co-operation and Development), Preparing the Tourism Workforce for the Digital Future.
Learn from the best practices of travel industry leaders through the The 2021 Digitalisation Transformation Report by Skift in association with Amazon Web Services (AWS).
Check out Digitalisation in times of COVID, a discussion between tourism experts on the impact of digitalisation on tourism operations, business models and employees.
Read more about digitalisation in tourism so you fully understand what it is all about. Digitalisation in Tourism, a study conducted by Aarlborg University in Denmark is a good place to start.